Privacy Policy

Last updated: 1 January 2025  ·  Dashdrop Technologies Ltd.

At Dashdrop, your privacy is important to us. This policy explains what data we collect, why we collect it, how we use it, and your rights over it. By using our app or website, you agree to this policy.

1. Who we are

Dashdrop Technologies Ltd. ("Dashdrop", "we", "us") is a last-mile delivery platform registered in The Gambia. Our registered address and data controller contact is: hello@dashdrop.co.

2. What data we collect

We collect the following categories of personal data:

• Account data: name, phone number, email address, profile photo.
• Location data: real-time GPS location while the app is in use, for order matching and live tracking.
• Transaction data: order history, payment method type (not full card numbers), amounts paid.
• Device data: device type, operating system, app version, push notification token.
• Communications: support messages, feedback, and ratings you submit.
• Usage data: features you use, pages visited, time spent — collected via analytics tools.

3. How we use your data

• To provide and operate the delivery service.
• To match you with nearby riders and display live tracking.
• To process payments and send receipts.
• To send order updates and service notifications.
• To improve our platform through anonymised analytics.
• To comply with legal obligations and prevent fraud.

4. Legal basis for processing

We process your data under the following legal bases: contract performance (to deliver your order), legitimate interests (platform safety, fraud prevention), consent (marketing communications), and legal obligation (tax records, dispute resolution).

5. Data sharing

We share your data only when necessary:

• Riders: your name, phone number, and delivery address are shared with the assigned rider to fulfil your order.
• Payment processors: we use encrypted third-party processors; they receive only what is needed to complete the transaction.
• Analytics providers: anonymised usage data only.
• Law enforcement: only when legally required.

We do not sell your personal data to third parties.

6. Data retention

We retain account data for as long as your account is active, plus 2 years after closure for legal and dispute purposes. Transaction records are retained for 7 years as required by financial regulations. Location data from completed orders is deleted after 90 days.

7. Your rights

You have the right to: access your data, correct inaccuracies, request deletion, restrict processing, data portability, and to withdraw consent at any time. To exercise any right, contact us at privacy@dashdrop.co. We will respond within 30 days.

8. Cookies

Our website uses cookies. See our Cookie Policy for full details.

9. Security

We use industry-standard encryption (TLS in transit, AES-256 at rest), access controls, and regular security audits to protect your data. No method of transmission is 100% secure; we will notify you and relevant authorities promptly in the event of a breach.

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via the app or email. Continued use of Dashdrop after changes constitutes acceptance.

11. Contact

For any privacy-related questions: privacy@dashdrop.co

Terms & Conditions

Last updated: 1 January 2025  ·  Dashdrop Technologies Ltd.

These Terms & Conditions ("Terms") govern your use of the Dashdrop platform — including our mobile app and website. By creating an account or placing an order, you agree to these Terms.

1. The service

Dashdrop is a technology platform that connects customers with independent delivery riders. We facilitate the logistics; we are not a party to the contract between you and the merchant or sender of goods unless otherwise stated.

2. Eligibility

You must be at least 18 years old to create an account. By registering, you confirm you have the legal capacity to enter into a binding agreement. Corporate accounts require authorisation from a company representative.

3. Account responsibilities

• You are responsible for keeping your login credentials confidential.
• You must provide accurate, up-to-date contact and delivery information.
• You may not share or transfer your account to another person.
• You must notify us immediately if you suspect unauthorised access to your account.

4. Placing orders

Orders are confirmed once you receive an in-app confirmation and a rider is assigned. Dashdrop reserves the right to refuse or cancel orders at its discretion — for example, if delivery to the specified address is not possible, or if the order violates these Terms.

5. Delivery

• Estimated delivery times are indicative and may vary due to traffic, weather, or demand.
• You must be available to receive the delivery at the address provided.
• For age-restricted goods (alcohol, tobacco, medicine), a valid ID may be required at delivery.
• Dashdrop is not liable for delays caused by circumstances beyond our control (force majeure).

6. Prohibited items

You may not use Dashdrop to deliver: illegal substances, weapons, live animals, hazardous materials, or any item whose transport is prohibited by applicable law. Violation may result in immediate account suspension and referral to law enforcement.

7. Payments

All prices shown include applicable taxes unless stated otherwise. Payment is due at time of order placement. We accept cards, mobile money, and our in-app wallet. In the event of a failed payment, the order may be cancelled.

8. Cancellations

You may cancel an order within 2 minutes of placement at no charge. After a rider has been assigned and is en route, cancellation fees may apply. See our Refund Policy for full details.

9. Rider conduct

All riders are independent contractors, not Dashdrop employees. While we background-check and train all riders, Dashdrop is not liable for the independent actions of riders beyond what is outlined in our service guarantee.

10. Liability limitation

To the maximum extent permitted by law, Dashdrop's liability for any single claim is limited to the value of the relevant order. We are not liable for indirect, consequential, or punitive damages.

11. Intellectual property

All content on the Dashdrop platform — including the name, logo, design, and software — is owned by Dashdrop Technologies Ltd. You may not reproduce, modify, or distribute it without written permission.

12. Termination

We may suspend or terminate your account if you breach these Terms, engage in fraud, or use the platform in a way that harms other users or Dashdrop. You may close your account at any time from the app settings.

13. Governing law

These Terms are governed by the laws of The Gambia. Any disputes shall be resolved by the courts of The Gambia, unless otherwise required by applicable consumer protection law.

14. Contact

Questions about these Terms? Email legal@dashdrop.co

Data Protection Policy

Last updated: 1 January 2025  ·  Dashdrop Technologies Ltd.

This policy describes how Dashdrop Technologies Ltd. handles personal data in accordance with applicable data protection legislation, including the Data Protection Act of The Gambia and relevant international standards.

1. Principles

We process personal data in accordance with the following principles:

• Lawfulness, fairness and transparency: data is processed with a clear legal basis and disclosed to users openly.
• Purpose limitation: data is collected for specified purposes and not processed in incompatible ways.
• Data minimisation: we collect only what is necessary.
• Accuracy: we take reasonable steps to keep data accurate and up to date.
• Storage limitation: data is retained only as long as necessary for its purpose.
• Integrity and confidentiality: data is secured against unauthorised access, loss, or destruction.

2. Data controller

Dashdrop Technologies Ltd. is the data controller for all personal data processed through the platform. Our Data Protection Officer can be reached at dpo@dashdrop.co.

3. Security measures

• All data in transit is encrypted using TLS 1.2 or higher.
• Data at rest is encrypted with AES-256.
• Access to personal data is role-based and logged.
• We conduct regular internal security reviews and annual third-party audits.
• Employee access to production data requires multi-factor authentication.
• We maintain an incident response plan reviewed quarterly.

4. Data transfers

We may transfer data to service providers outside The Gambia (e.g., cloud infrastructure providers). In such cases, we ensure appropriate safeguards are in place — including standard contractual clauses or equivalent protections — to maintain the same level of protection as this policy provides.

5. Third-party processors

We use the following categories of third-party data processors, all bound by data processing agreements: cloud hosting providers, payment processors, analytics services, and customer support platforms. A full list is available on request.

6. Data breach response

In the event of a personal data breach, we will: contain the breach, assess its risk and scope, notify affected users within 72 hours where feasible, and report to relevant authorities as required by law. We maintain a breach register for internal audit purposes.

7. Retention schedule

• Active account data: retained while account is open.
• Closed account data: 2 years post-closure.
• Financial transaction records: 7 years.
• Live location data: deleted after order completion.
• Historical location data: 90 days.
• Support communications: 3 years.

8. Subject access requests

To submit a data subject access request, email dpo@dashdrop.co with "SAR" in the subject line and proof of identity. We will respond within 30 calendar days.

Cookie Policy

Last updated: 1 January 2025  ·  Dashdrop Technologies Ltd.

This policy explains how Dashdrop uses cookies and similar tracking technologies on our website. Our mobile app does not use browser cookies; it uses device-level identifiers which are covered in our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device by a website. They allow the site to remember your preferences, keep you logged in, and understand how you use the site. Some cookies are essential; others are optional.

2. Cookies we use

Strictly necessary cookies — These are required for the website to function. They cannot be disabled. They include session tokens, security tokens, and load balancing cookies. No personal data is stored beyond what is technically necessary.

Analytics cookies — We use anonymised analytics (e.g., page views, session duration, bounce rate) to understand how visitors use our site and improve it. These cookies do not identify you personally. You can opt out of analytics cookies at any time.

Preference cookies — These remember choices you make (e.g., language preference) to provide a more personalised experience. They expire after 12 months.

Marketing cookies — We do not currently use marketing or advertising cookies on our website. If we do in future, we will seek your explicit consent.

3. Managing cookies

You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the website. To opt out of analytics tracking, you can also use the opt-out mechanism provided by your analytics provider.

4. Third-party cookies

Some of our website content may include embeds from third parties (e.g., embedded maps, video). These third parties may set their own cookies, which are governed by their own cookie and privacy policies.

5. Contact

Questions about cookies? Email privacy@dashdrop.co

Refund & Cancellation Policy

Last updated: 1 January 2025  ·  Dashdrop Technologies Ltd.

We want every delivery to go perfectly. When something goes wrong on our end, we make it right. This policy explains when refunds are issued and how cancellations are handled.

1. Cancellations by the customer

• Within 2 minutes of placing an order: full refund, no questions asked.
• After 2 minutes but before rider pickup: a small cancellation fee (up to 20% of the delivery fee) may apply to compensate the rider for their time.
• After rider has picked up the order: no refund of the delivery fee; any merchant-related refund is subject to the merchant's own policy.

2. Refunds due to Dashdrop's fault

You are entitled to a full refund or free re-delivery in the following circumstances:

• Your order was never picked up by a rider.
• Your order was delivered to the wrong address due to a platform or rider error.
• A significant delay occurred with no reasonable explanation and without prior communication.
• Your order arrived damaged due to mishandling by the rider.

3. Refunds for merchant issues

If your order is incorrect or incomplete due to the merchant (e.g., wrong item, missing item), please first contact the merchant. If they are unresponsive within 24 hours, contact Dashdrop support and we will mediate on your behalf.

4. How to request a refund

Open the Dashdrop app → go to Order History → select the relevant order → tap "Report an issue". Our support team will review your request within 24 hours. Approved refunds are processed within 3–5 business days to your original payment method or Dashdrop wallet.

5. Non-refundable situations

• You provided an incorrect delivery address and the rider completed the delivery.
• You were unavailable to receive the delivery after two contact attempts.
• You changed your mind after the rider has picked up the order.
• Delays caused by traffic, weather, or other circumstances outside Dashdrop's control.

6. Cancellations by Dashdrop

In rare cases, we may cancel your order — for example, if no riders are available in your area or the merchant is closed. In this case, you will receive a full refund automatically within 24 hours.

7. Contact

For refund queries: support@dashdrop.co or use the in-app support chat.