DashDrop Account Deletion
Developed and operated by DashDrop Ventures
How to delete your account in the app
The fastest way to delete your account is directly inside the Dashdrop app. Your identity is verified automatically because you must be logged in to access this option.
- Open the Dashdrop app and make sure you are logged in.
- Tap your profile icon at the top of the home screen.
- Scroll down and tap Account Settings.
- Tap Delete Account and follow the on-screen confirmation steps.
- You will receive a confirmation email once your deletion request has been accepted.
Your account is deactivated immediately. All remaining processing happens within the timelines shown below.
Can't access the app? Request by email
If you cannot log in or access the in-app option, send an email from your registered email address to:
Use the subject line “Account Deletion Request” and include:
- ·The email address or phone number registered to your account
- ·Your full name as it appears in the app
- ·A brief reason (optional — deletion cannot be refused on this basis)
Identity verification: we use the registered email or phone number as your identity check. We may ask you to confirm a one-time code sent to that contact before processing your request.
What is permanently deleted
Once deletion is confirmed, the following data is permanently and irreversibly removed:
- ✓Account profile — name, email address, phone number, and profile photo
- ✓Saved delivery addresses
- ✓Saved payment methods and any in-app wallet balance (balance refunded first)
- ✓Any active or pending orders (automatically cancelled)
- ✓Push notification tokens and device identifiers
- ✓In-app messages and chat history with riders
- ✓Marketing preferences and consent records
- ✓Ratings and reviews you have submitted
What is retained and why
Certain records must be kept after account deletion to meet legal, tax, fraud-prevention, and safety obligations: